Complaint Procedure
The Philadelphia Child and Family Therapy Training Center, Inc. is fully committed to the American Psychological Association’s Ethical Principles of Psychologists and the Approved Continue Education Provider for NBCC Ethics. The Philadelphia Child and Family Therapy Training Center, Inc. will comply with all legal and ethical responsibilities to be nondiscriminatory in promotional activities, Continuing Education Program content and engagement with participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Director in consultation with the Associate Director, and the designated training faculty for the specific program. The Philadelphia Child and Family Therapy Training Center, Inc. will go to great lengths to assure fair treatment for all participants and attempts to anticipate problems that could arise. Sometimes issues could come to the attention of the organization that require action from leadership, staff, and training faculty.
Conflict of Interest
The Philadelphia Child and Family Therapy Training Center, Inc. is committed to the identification and resolution of potential conflicts of interest in the planning, promotion, delivery, and evaluation of Continuing Education Programs, as outlined in the APA Ethical Principles of Psychologists and Code of Conduct and the Approved Continue Education Provider for NBCC expectations for sponsorship. All instructors participating in any part of the Continuing Education Program, from inception to delivery, are required by the Philadelphia Child and Family Therapy Training Center, Inc. to identify, disclose a possible conflict of interest, and recuse themselves. This includes not only the Continuing Education Program, but also the promotion, advertisement, financial support, and the delivery. A conflict of interest can be defined as an individual’s personal, professional, legal, financial, or other interests could reasonably impair their objectivity, competence, or effectiveness as outlined by the American Psychological Association (2019). The Philadelphia Child and Family Therapy Training Center, Inc. requires all Continuing Education Programs clearly describe promotional activities, any financial support or relationships, that could be a conflict of interest be disclosed. Please contact Jennifer Benjamin, PhD, Continuing Education Program administrator, to report a conflict of interest, or if you have additional questions, 215-242-0949 or adminstration@pcfttc.com
Registration Policy
Registration is a first come, first served basis. The best way to make sure you get into the desired program is to sign up early! Registration must be done online. Programs that require payment will be due at the time of registration.
Program Fee Policy
Online payment is available for all PCFTTC programs. To make an online payment you will have to make an account to use the online store. Once an account is made click on the program listed and add to your cart for checkout (use check out to finalize the purchase). Also, fill in the registration form as completely as possible before moving on to the next step. The next step requires your billing address and the kind of payment being made. Once your registration is completed and you have paid the fee, participants will receive a registration/payment confirmation via email. We recommend that you save these emails.
If required, PCFTTC will accept payment by check or money order. To pay by check or money order please contact administration@pcfttc.com for the payment code to be entered during the registration process. Payments must be received 1 week prior to the program delivery to be eligible for attendance.
Philadelphia Child and Family Therapy Training Center
Re: Program Registration
P.O. Box 4092
Philadelphia, PA 19118
When you are using checks or money orders as payment, please make them out to Philadelphia Child & Family Therapy Training Center OR PCFTTC
Please Note: If a payment bounces, there will be a $35 fee, and the registrant must pay that amount, in addition to the registration fee for the class. The registrant will not be permitted to return to any PCFTTC programs until all fees are paid in full.
If you have further payment questions, please contact Christina Arthin at administration@pcfttc.com
Refunds Policy
Registrants can obtain a refund for trainings up to 14 days prior to the training by contacting Christina Cahill at adminstration@pcfttc.com . Your money will be issued back to you in the form of a check from the administrative office once your request is verified. For registrants looking to cancel within the 2-week period, please see cancelation policy.
Cancellation Policy
If you cancel within 14 days prior to the registration fee will be applied to another program of your choice.
Weather-related Cancellations Policy
Weather related delays and cancellations will be posted on the PCFTTC Facebook page. The decision will be made at 6:00 am on the specific program date.
Special Needs / Accommodations Policy
PCFTTC training spaces, and the building in which we are housed, are ADA accessible. If you are in need of specific accommodations for your program, please make sure to note that on your registration form under the “accommodations” section. With proper notice reasonable accommodations can be made to assure accessibility programming. For specific questions please email Jennifer Benjamin at adminstration@pcfttc.com.
Security and Privacy
The Philadelphia Child and Family Therapy Training Center is a paperless organization and therefore all materials, and proprietary information will be kept encrypted on a password protect drive that is accessed through a password protected computer. All platforms used for presentations, evaluations, and video storage are HIPAA compliant and are password protected. Collected participants’ evaluation data will be de-identified prior to analysis. The analyzed results for each individual program are shared with the instructor and their immediate supervisor for processing/feedback. A summary of needed changes to programming, based on the feedback and analysis review, will be kept by the Continuing Education Program administrator.
Protection of Confidential Information/Security for Clients and their Families
PCFTTC will make every effort to ensure confidentiality for clients/families who have consented to have their sessions recorded for the purpose of professional training (live/asynchronous), supervision, professional development, and continuing education programming in accordance with AAMFT, NBCC, and the APA. These efforts also include recordings being double locked when stored, and only available on HIPAA compliant platforms (storage and training platforms) that track permission to access.
Protection of Confidential Information/Security of Participant Information
The Philadelphia Child and Family Therapy Training Center understands and acknowledges that the confidential information of participants has been obtained to access training, consultation, supervision, and educational programming. Personal and financial information is confidential and should not be disclosed or discussed with anyone without permission or authorization from the Leadership or Program Administrator. Care shall also be taken to ensure that unauthorized individuals do not overhear any discussion of confidential information and that documents containing confidential information are not left in the open or inadvertently shared
Video Recording Programs and Withdrawing Consent
The Philadelphia Child and Family Therapy Training Center will make every effort to inform the participant/consumer when a training is being recorded with the future intent of commercial use, in the following manner. First, when registering for a program the product information will identify if the training is being recorded and intends to be used for future commercial use. Second, when entering the program or zoom platform the individual will be verbally reminded the training is being recorded.
If a participant would like to retract their consent for recording the power point will have the email address for the CE Program Administrator (jenbenconsulting@gmail.com) the request in writing. Additionally, when programs are used for commercial use, every effort will be made to protect the privacy of the participant. No names or faces will be seen in the recording when utilized for commercial use.
